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Title
Text copied to clipboard!InFlight Service Manager
Description
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We are looking for a dedicated and experienced InFlight Service Manager to join our team. The ideal candidate will be responsible for ensuring the highest level of customer service and safety for passengers during flights. This role requires a strong leader who can manage and motivate a team of flight attendants, coordinate with other departments, and handle any in-flight issues that may arise. The InFlight Service Manager will also be responsible for developing and implementing service standards, training programs, and performance evaluations. This position demands excellent communication skills, a keen eye for detail, and the ability to remain calm under pressure. The successful candidate will have a proven track record in the airline industry, with a focus on customer service and team management. If you are passionate about providing exceptional service and have the skills to lead a team in a fast-paced environment, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Oversee the daily operations of in-flight services.
- Ensure compliance with safety regulations and company policies.
- Develop and implement service standards and procedures.
- Manage and motivate a team of flight attendants.
- Coordinate with other departments to ensure seamless service.
- Handle passenger complaints and resolve issues promptly.
- Conduct performance evaluations and provide feedback.
- Develop and deliver training programs for flight attendants.
- Monitor inventory and manage in-flight supplies.
- Prepare and manage budgets for in-flight services.
- Ensure the cleanliness and maintenance of the cabin.
- Conduct regular inspections and audits of in-flight services.
- Implement strategies to improve customer satisfaction.
- Manage emergency situations and provide leadership during crises.
- Maintain accurate records and reports related to in-flight services.
Requirements
Text copied to clipboard!- Bachelor's degree in hospitality, management, or a related field.
- Minimum of 5 years of experience in the airline industry.
- Proven experience in a supervisory or managerial role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations and remain calm under pressure.
- Strong organizational and problem-solving skills.
- Knowledge of safety regulations and compliance standards.
- Proficiency in Microsoft Office and other relevant software.
- Willingness to travel and work flexible hours.
- Fluency in multiple languages is a plus.
- Customer-focused with a passion for service excellence.
- Ability to work independently and as part of a team.
- Strong attention to detail and a high level of accuracy.
- Ability to manage budgets and financial reports.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in the airline industry?
- How do you handle difficult passengers or complaints?
- What strategies do you use to motivate your team?
- Can you provide an example of a time you managed an emergency situation?
- How do you ensure compliance with safety regulations?
- What methods do you use to evaluate and improve service standards?
- How do you manage inventory and in-flight supplies?
- Can you describe a time when you had to coordinate with other departments?
- What is your approach to training and developing flight attendants?
- How do you handle stress and pressure during flights?
